![]()
You may think that AI is just another buzz word, the fact is that it is fast becoming one of the most disruptive technologies since the invention of the steam engine. Envision a competitor integrating generative artificial intelligence (gen AI) into operations, decision-making, and customer interactions. Within a year, they achieve double-digit cost reductions, enhanced productivity, and increased market share. Meanwhile, your board is still either blissfully unaware or suffering decision paralysis on an AI strategy.
The State of AI in IT 2025 report reveals that 51% of organisations identify governance and compliance as the primary barrier to AI adoption, rather than the technology itself.[1] Furthermore, 71% of employees are experimenting with tools like ChatGPT at work, often without oversight, heightening risks.[2]
The imperative is evident: gen AI is a governance challenge, a risk management exercise, and a strategic opportunity. Without board oversight, “shadow AI” proliferates, risking data leakage, legal exposure, and reputational harm. A maturity model for AI adoption, spanning strategy, value, organisation, people and culture, governance, engineering, and data, provides a roadmap. Initial stages involve defining vision, prioritising use cases, and establishing policies. Analysis includes external trends and pilot trials. Communication fosters adoption goals and internal partnerships. Priority identification measures success and manages portfolios. Advanced activities refine strategies, monitor value, and embed ethical governance.
Australian directors face compelling drivers:
Regulatory momentum is accelerating. The Australian Government’s AI Ethics Framework and impending mandates on privacy, security, and ethics necessitate compliance, as emphasised in the AICD’s Directors’ Guide to AI Governance.
Workforce adoption is rampant and unregulated, with 71% using unsanctioned tools, amplifying security vulnerabilities.[3]
ROI correlates with trust: Organisations establishing robust frameworks report positive returns; those without face negatives.[4]
Join Mercury IT for a free informational webinar “AI Readiness: A Boardroom Briefing“, where Chief Information Security Officer, Chris Haigh and General Manager and Head of Cybersecurity, Martin O’Riordan host an exclusive session for Australian directors and executives. This briefing distils insights from Harvard Business Review, Gartner, and the State of AI in IT 2025, delivering board-level strategies to:
- Define your AI risk appetite aligned with Australian regulations.
- Build governance structures, leveraging AICD best practices.
- Enhance staff literacy via training and guidelines to curb shadow AI.
- Scale pilots into secure, value-driven initiatives.
[1] Atomicwork, ITSM.tools, & ITIL by PeopleCert. (2025). State of AI in IT 2025
[2] Atomicwork, ITSM.tools, & ITIL by PeopleCert. (2025). State of AI in IT 2025
[3] Atomicwork, ITSM.tools, & ITIL by PeopleCert. (2025). State of AI in IT 2025
[4] Harvard Business Review Analytic Services. (2024). Realizing the Generative AI Opportunity: Embracing Change to Create Business Value.