Education IT Support Services
Managed IT Services That Helps Schools Succeed
The education sector is rapidly digitising, and with that comes the need for reliable and effective IT solutions. When you work with a technology support service, your teachers and staff members can focus on teaching instead of troubleshooting.
IT support services for education are designed to deliver flexible and responsive solutions that help ensure your environment is secure, reliable as well tailored according to the specific needs of each client.
Multi-platform support delivered by certified technicians..
The Mercury IT Advantage
- Providing IT Support For Schools Since 2004
- Recognised Schools IT Specialists
- Dedicated Cybersecurity Team
- Highly Experienced And Skilled Staff
How our Education IT Support Service Works
Mercury IT has a variety of school IT support services that you can choose from to help meet your academic goals.
- Managed IT services. In order to keep systems running smoothly and prevent issues that could disrupt student learning, we take on the maintenance and monitoring of your educational institution's technology.
- Manage and secure your system. With so much information being stored and accessed online in institutions, security is a top concern. Maintain compliance, prevent data breaches and take measures to educate users on how to safely use the network
- IT set up. With an IT consultation, we can map out the right solution for your software systems.
Education IT Support Services
As full-service IT providers to the education industry, you can rely on us for everything. Rather than dealing with multiple service providers, we can act as an extension of your school.
Cybersecurity
Stay ahead of the ever-evolving cybercrime environment with sophisticated cybersecurity, ready to protect you from threats.
IT Solutions
Schools IT software can be complex and clunky unless it's tailored to your business. We can adapt, develop and solve any IT problems that are holding you back.
IT Consulting Services
Want to connect A to B to C? We can advise you on how to set up your IT systems correctly. Don't waste time and create more problems with a DIY approach.
IT Managed Service
Focus on building your business while we manage your IT. Plus, we're always available for any unexpected situations that arise.
Cloud Services
The power of the cloud is that we can support you from anywhere. Gone are the days of needing to rely on your local IT guy. Now you can access the best.
How our IT managed service works
1 - Moves, Adds and Changes (Mac)
Every business and organisation requires new users to be set up, departing users to be removed and changes made to user profiles, applications, email etc. Moves, Adds, and Changes is a major component of our daily operations, so we’re highly experienced at providing this service.
2 - Break - Fix Support
It’s an unfortunate reality that, at some point, technology breaks. Whether it’s an account locked out, hardware wearing out, application integration issues, operating system issues or pretty much anything that is either software or hardware-driven, our knowledgeable team can rapidly troubleshoot issues reducing your business’ downtime.
3 - Proactive Maintenance
Server Maintenance
Includes maintaining current service and security patches and checking backups, server health, event viewers and hardware status and proactive fault finding.
Desktop Maintenance
Includes maintaining current service and security patches for desktops and checking desktop health, event viewers and hardware status and proactive fault finding.
4 - IT Advice
When you sign up for our IT Managed Service, our team becomes your trusted IT partner.
get to understand what drives your organisation, outline your goals for IT (i.e. improving security and governance, improving efficiency, reducing ongoing issues, etc.) and provide technical advice to achieve them.
We’re proud to partner with our customers to provide the expertise of an enterprise-level IT department at a scaled cost. To discuss your IT Support requirements further, please get in touch.
Kind words from our clients
Experienced and skilled team of IT experts have sorted out our info tech. Mercury supply, install and maintain our small business system of over 25 workstations and complicated digital dentistry technology. Over the last 5 years we have not experienced any downtime thanks to good planning and quality service. Highly recommend.
"Brisbane Smiles"
Contact us today
Let’s discuss how we can best support your business.
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