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# Mercury IT Managed Services | Brisbane | Gold Coast | Melbourne

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## Posts

- [Notifiable Data Breach (NDB)](https://mercuryit.com.au/notifiable-data-breach-ndb/) - Summary The Notifiable Data Breach NDB legislation came into effect on February 22, 2018 It affects a significant number of businesses including all those who have turned over $3million in revenue since 2001, it captures a number of other businesses regardless of turnover based on a number of different criteria Data breaches that cause serious
- [Tech Insights | The Hidden Business Impact of AI](https://mercuryit.com.au/when-algorithms-meet-shadows-the-hidden-business-impact-of-ai/) - The AI revolution is already here—and it’s changing business faster than most leaders realise. In this episode, Alisha chats with cybersecurity expert Chris about the rise of “shadow AI,” where 70% of employees are using AI tools without company approval. They explore the risks of sensitive data being exposed, how AI can both fuel cyber
- [Tech Insights | Ransomware, MFA & AI Risks](https://mercuryit.com.au/ransomware-mfa-ai-risks/) - Think backups will save you from ransomware? Think again. In this episode, we uncover the truth about modern cyber threats and what leaders must do to stay ahead: Ransomware Reality Check – Why downtime lasts weeks, how reputational damage multiplies costs, and the legal obligations that linger long after recovery. The MFA Gap – How
- [Cyber Insights with Mercury IT- September 2025](https://mercuryit.com.au/cyber-insights-with-mercuryit-september-2025/) - In this issue, we spotlight the latest scam, unpack recent data breaches, and share practical cybersecurity tips you can use every day. Plus, tune into our latest podcast episode for expert insights and actionable advice. SCAM ALERT Cybercriminals are using a clever trick to target Instagram users. You receive an email that looks like an
- [AI Readiness: Why Australian Directors Must Act Now](https://mercuryit.com.au/ai-readiness-why-australian-directors-must-act-now/) - You may think that AI is just another buzz word, the fact is that it is fast becoming one of the most disruptive technologies since the invention of the steam engine. Envision a competitor integrating generative artificial intelligence (gen AI) into operations, decision-making, and customer interactions. Within a year, they achieve double-digit cost reductions, enhanced
- [Cyber Insights with Mercury IT- July 2025](https://mercuryit.com.au/cyber-insights-with-mercuryit-july-2025/) - Welcome to this month's edition of Cyber Insights! In this issue, we explore the newest scam targeting financial aid schemes, reveal recent security breaches, and delve into AI-driven attacks. SCAM ALERT Scammers are increasingly targeting Australians experiencing financial hardship by impersonating legitimate charities and government assistance programs. These fraudsters use emails, text messages, or phone
- [Tech Insights | Deepfakes & Zero-Days](https://mercuryit.com.au/deepfakes-zero-days-cybersecuritys-darkest-threats/) - Deepfakes & Zero-Days: Cybersecurity’s Darkest Threats The cyber threat landscape is shifting fast — and the stakes are higher than ever. In this episode of Tech Insights, host Alisha Christian is joined once again by cybersecurity expert Chris Haigh from Mercury IT to explore three of the most pressing threats shaping 2025. From the devastating
- [Tech Insights | Women in Tech, Breaking Barriers](https://mercuryit.com.au/women-in-tech-breaking-barriers-building-careers/) - Women in Tech: Breaking Barriers, Building Careers Sally-Ann Bird, Chief Sales Officer at Mercury IT, joins host Alisha Christian on the Tech Insights Podcast to share her career journey — from late 1980s London to a key leadership role at Mercury IT. As the first female guest on the podcast, she reflects on breaking barriers
- [Tech Insights | SMB 1001 for Your Business](https://mercuryit.com.au/smb-1001-for-your-business/) - Cybersecurity Made Simple: SMB 1001 for Your Business Cybersecurity doesn't have to be complicated or expensive for small businesses anymore. Chris Haigh, our cybersecurity expert discusses the game-changing SMB 1001 certification with Alisha Christian and breaks down what this really means for businesses. This Australian-developed standard offers affordable, progressive security levels, making it accessible for
- [Cyber Insights with Mercury IT- June 2025](https://mercuryit.com.au/cyber-insights-with-mercuryit-june-2025/) - Welcome to this month's edition of Cyber Insights! In this issue, we dive into the latest scam targeting Amazon Prime customers, uncover recent security breaches, and explore vishing—what it is and how to avoid it. SCAM ALERT Cybercriminals are targeting Amazon Prime customers. You receive an email stating that your Amazon Prime subscription will automatically
- [IT Foundations for a Successful Dental Practice](https://mercuryit.com.au/it-foundations-for-a-successful-dental-practice/) - Mercury IT has been partnering with dental practices for over 20 years, gaining a deep understanding of the intricacies involved in building a successful practice. Starting a dental practice requires more than clinical expertise; it demands a robust IT infrastructure and efficient systems. As your practice grows, having scalable systems in place from the start
- [How to Build a Security-First Culture](https://mercuryit.com.au/how-to-build-a-security-first-culture/) - Tools are only as good as their users. This should be your guiding philosophy as the world shifts to a hybrid work model to deal with the complexities posed by the COVID-19 pandemic. While it’s great to define and implement essential security controls and tools, if it isn’t backed up by workforce buy-in and participation,
- [The Importance of IT Support for Dental Practices](https://mercuryit.com.au/the-importance-of-it-support-for-dental-practices/) - The modern dental clinic is a far cry from the days of the roving dentist with his bag of tools. In fact, the modern dental practice is so technologically advanced that the idea of running one without a computer seems hard to imagine. That’s why the importance of IT support for dental practices has never
- [Data Minimisation](https://mercuryit.com.au/data-minimisation/) - Businesses frequently gather and keep a tonne of personally identifiable information (PII) on their clients and customers in the digital era. But keeping superfluous PII on hand can have severe consequences for organisations and people. Data breaches and cyberattacks are more likely, but there is also a chance that personal data will be misused or
- [Tech Insights | Unlocking Business Potential with Copilot](https://mercuryit.com.au/unlocking-business-potential-with-microsoft-copilot/) - Ever wondered how a school-network-hacking enthusiast becomes a Solutions Architect? Dive into the interesting journey of James from Mercury IT, as he sheds light on Copilot, the game-changing virtual assistant that's revolutionising business operations. We explore how Copilot, with its integration into business systems, isn't just another AI tool but a strategic partner in streamlining
- [Tech Insights | 2025 Tech Trends](https://mercuryit.com.au/2025-tech-trends-from-agentic-ai-to-quantum-computing/) - Tech experts, Chris Haigh and Martin O'Riordan discuss 2025 trends, focusing on agentic AI as virtual assistants for business tasks. They explore quantum computing advancements, spatial computing applications in healthcare, polyfunctional robots for automation, and biological enhancements. The discussion emphasises security considerations and business impacts. What makes agentic AI different from traditional artificial intelligence systems?
- [Tech Insights |  Data Hygiene: Essential Tips](https://mercuryit.com.au/data-hygience-essential-tips-for-business-security/) - In our latest episode, Martin, our Head of Cybersecurity, shares why implementing proper data hygiene practices is crucial for every business's security posture. Some tips to remember: • Don't collect unnecessary information like dates of birth unless absolutely required • Have processes in place to dispose of obsolete data properly • Implement strong policies so
- [Tech Insights | Building Cyber Resilience](https://mercuryit.com.au/beyond-prevention-building-cyber-resilience/) - In our latest episode, Chris Haig, our Chief Information Security Officer, shares essential cybersecurity strategies for small to medium businesses, illuminating the path to better protection and faster recovery from cyber incidents. Chris explains why preventative measures are crucial and how they can save significant costs compared to post-incident responses. He also discusses the importance
- [Cyber Insights with Mercury IT- May 2025](https://mercuryit.com.au/cyber-insights-with-mercuryit-may-2025/) - Welcome to this month's edition of Cyber Insights! In this issue, we delve into the latest online scam, uncover recent security breaches, and provide essential tips on ensuring the HTTPS website you're visiting is secure. SCAM ALERT Online gaming continues to draw in millions of players, but not everything in the digital playground is safe—this
- [Tech Insights |  Your Data Is More Valuable Than You Think](https://mercuryit.com.au/your-data-is-more-valuable-than-you-think/) - In this episode, cybersecurity experts, Chris Haigh and Martin O'Riordan dive into the Essential Eight, explaining its importance for business, and providing insights on how to get an assessment to kickstart your cybersecurity journey. Key Topics Covered: Introduction to the Essential Eight Breakdown of the eight essential categories of controls The importance of customised solutions
- [Cyber Insights with Mercury IT- February 2025](https://mercuryit.com.au/cyber-insights-with-mercuryit-february-2025/) - Welcome to this month’s edition of Cyber Insights! In this issue, we explore Business Email Compromise, cover the latest security breaches, and share tips on protecting your privacy around always-listening devices. SCAM ALERT Understanding Business Email Compromise (BEC) Business Email Compromise (BEC) is a growing threat to companies of all sizes. One common tactic involves
- [Cyber Insights with Mercury IT- January 2025](https://mercuryit.com.au/cyber-insights-with-mercuryit-january-2025/) - Welcome to this month’s edition of Cyber Insights! In this issue, we explore common scams to watch out for, report on the latest security breaches, and spotlight a new campaign recently launched by Scamwatch. SCAMS Scam text messages often mimic government agencies, businesses, or even family and friends to deceive you. They appear urgent, include links to
- [Cyber Insights with Mercury IT- October 2024](https://mercuryit.com.au/cyber-insights-with-mercuryit-october-2024/) - Welcome to the latest edition of Cyber Insights! This month is Cybersecurity Awareness Month, so we're taking a break from our usual format to explore the key initiatives, why they matter, and how they can help protect you, your family, and your business. Cybersecurity Awareness Month: Protecting Yourself and Your Business with Four Key Initiatives
- [Tech Insights | The True Cost of a Cyber Breach](https://mercuryit.com.au/tech-insights-the-true-cost-of-a-cyber-breach/) - What is the true cost of a cyber breach? In this episode, we uncover the financial and emotional tolls that ransomware attacks can inflict on businesses. Join cybersecurity expert Chris Haigh as he shares compelling real-life examples, like the Robin Hood ransomware attack, and clears up common misconceptions about cyber insurance. Chris also provides practical,
- [Cyber Insights with Mercury IT- September 2024](https://mercuryit.com.au/cyber-insights-with-mercuryit-september-2024/) - Welcome to the latest issue of Cyber Insights! In this edition, we showcase some scam statistics, review the latest security breaches, and offer tips on privacy policies. SCAM ALERT In this scam, cybercriminals are using Google search results to try to trick you into calling a phone number that they control. If you search for an
- [Unlock the Full Potential of Copilot Prompting](https://mercuryit.com.au/unlock-the-full-potential-of-copilot-prompting/) - When writing prompts for Copilot for Microsoft 365, it’s important to be clear and specific. Provide specific instructions, such as the topic, purpose, tone, and required length. Keep it conversational and give feedback to Copilot based on the quality of its responses to help the AI learn and match your preferences. Use clear and specific
- [Cyber Insights with Mercury IT- June 2024](https://mercuryit.com.au/cyber-insights-with-mercuryit-june-2024/) - Welcome to the latest issue of Cyber Insights! In this edition, we showcase some scam statistics, review the latest security breaches, and offer tips on privacy policies. Current Scams Today, we thought we would do something a little different and look at some scam statistics for the first four months of the year, courtesy of scamwatch.gov.au Age
- [Bridging the Cybersecurity Gap: Essential Eight for SMEs](https://mercuryit.com.au/bridging-the-cybersecurity-gap/) - It is hard to believe that it has been almost seven years since the Australian Signals Directorate’s Essential Eight was published. Establishing mitigation strategies for patching applications and operating systems, multi-factor authentication, restricting administration privileges, application control, restricting macros, hardening user applications and back-ups, the Essential Eight is a great foundation set of controls that
- [Cyber Insights with Mercury IT- March 2024](https://mercuryit.com.au/cyber-insights-with-mercuryit-march-2024/) - Welcome to the latest issue of Cyber Insights! In this edition, we highlight a current internet search scam, discuss the latest security breaches, and share some tips on protecting your organisation against insider threats. Current Scams Search engines, like Google, are so popular that many people use the search feature instead of typing a URL. For
- [Cyber Insights with Mercury IT- July 2023](https://mercuryit.com.au/cyber-insights-with-mercuryit-july-2023/) - Welcome to the latest issue of Cyber Insights! In this edition we unpack the latest phishing scam, discuss the most recent security breaches and share a checklist for email security. Current Scams Recently, cybercriminals have taken advantage of Cybercriminals use images in phishing emails to impersonate real organisations. Cybercriminals hope to trick you into thinking the email is legitimate
- [Boosting Business Efficiency: The Power of Managed IT Services in Brisbane](https://mercuryit.com.au/boosting-business-efficiency-the-power-of-managed-it-services-in-brisbane/) - In today's fast-paced digital landscape, businesses in Brisbane are increasingly relying on technology to streamline operations, enhance productivity, and gain a competitive edge. However, managing complex IT infrastructure and ensuring its smooth operation can be a daunting task for organisations, diverting their focus from core business activities. This is where managed IT services come into
- [Cyber Insights with Mercury IT- June 2023](https://mercuryit.com.au/cyber-insights-with-mercuryit-june-2023/) - Welcome to the latest issue of Cyber Insights! In this edition we discuss the latest Paypal scam, unpack the most recent security breaches and share some tips on email security. Current Scams Cybercriminals have recently utilised PayPal, the popular international online payment platform. Cybercriminals are impersonating PayPal to steal your personal or financial information. In this scam, cybercriminals
- [Cyber Insights with Mercury IT- May 2023](https://mercuryit.com.au/cyber-insights-with-mercuryit-may-2023/) - Current Scams King Charles III was coronated as the new king of the United Kingdom. When a major historical event occurs, people often look to social media and online news sources for information about the event. Cybercriminals use high-profile news stories to catch your attention and manipulate your emotions. In the coming weeks, we expect
- [10 Password Best Practices](https://mercuryit.com.au/10-password-best-practices/) - 10 Password Best Practices With the business world heavily reliant on digitalisation in this day and age, the use of technology in your organisation is unavoidable. Although technology can undeniably give your business an advantage in increasingly competitive markets, there are many troublesome areas to keep an eye on. This is why interest in cybersecurity
- [Cyber Insights with Mercury IT- April 2023](https://mercuryit.com.au/cyber-insights-with-mercuryit-april-2023/) - Welcome to the latest issue of Cyber Insights! In this edition we discuss the latest scam involving BEC attacks, unpack the most recent security breaches and share some tips about Piggybacking including what it is and what to look out for! Scam Alert Recently, the US FBI has warned about business email compromise (BEC) attacks by cybercriminals
- [Cyber Insights with Mercury IT- March 2023](https://mercuryit.com.au/cyber-insights-with-mercuryit-march-2023/) - Welcome to the latest issue of Cyber Insights! In this edition we discuss the latest scam involving ChatGPT, unpack the most recent security breaches and share some tips about Pretexting including what it is and what to look out for! Current Scams ChatGPT, an artificial intelligence (AI) chatbot created by OpenAI, has risen in popularity since its release last
- [Cyber Insights with Mercury IT- February 2023](https://mercuryit.com.au/cyber-insights-with-mercuryit-february-2023/) - Welcome to the latest issue of Cyber Insights! In this edition we discuss the latest scam involving DocuSign, unpack the Fire Rescue Victoria security breach and share some tips around Personally Identifiable Information (PII). Scam Alert The scam starts with a fake email that appears to be from DocuSign. The email asks you to review and sign a
- [Building Habits for a Secure Future](https://mercuryit.com.au/building-habits-for-a-secure-future/) - Rather than relying solely on your IT team or the most recent security solutions, your company's security programme should begin with its employees and strong security policies. Combining a well-drafted cybersecurity policy with comprehensive security awareness training can significantly reduce the likelihood of a data breach. It is your responsibility to provide security training to
- [Cyber Insights with Mercury IT- January 2023](https://mercuryit.com.au/cyber-insights-with-mercuryit-january-2023/) - Welcome to Cyber Insights for 2023! In this edition we unpack the latest Facebook scam, current breaches and share our top tips on creating secure passwords! Scam Alert Organisations and public figures typically use Facebook pages to connect with their community. However, anyone can make a Facebook page, even cybercriminals. They use social media, and cybercriminals spoof brands
- [Important Update](https://mercuryit.com.au/important-update/) - IMPORTANT UPDATE: Over the years we get contacted by New Zealand customers of Mercury IT, New Zealand and it is important to note that the two companies are not affiliated or connected in any way! ‘Contact us’
- [Cyber Insights with Mercury IT- November 2022](https://mercuryit.com.au/cyber-insights-with-mercuryit-november-2022/) - Welcome to Cyber Insights. In this edition we unpack the many breaches that have recently occurred and how this can lead to an influx of persuasive scam emails! Our cybersecurity tips highlight Smishing, what it is and what to look out for so you don't get caught out! SCAM ALERT With the recent hacks on
- [Cyber Insights with Mercury IT- October 2022](https://mercuryit.com.au/cyber-insights-with-mercuryit-october-2022/) - Welcome to Cyber Insights. In this edition we highlight callback phishing scams, share the latest security breaches and explain how phishing attacks land in your inbox! SCAM ALERT Recruiters often use LinkedIn, a popular professional networking platform, to reach out to potential candidates about job opportunities. Unfortunately, cybercriminals send fake job opportunities through LinkedIn. Currently,
- [The End of Cyber Apathy- Hopefully!](https://mercuryit.com.au/the-end-of-cyber-apathy-hopefully/) - You would have to be living under a rock to have missed the well-publicised Optus API breach. Depending upon whom you believe, the breach is somewhere between a laughably simple attack of opportunity, to a highly sophisticated targeted attack. Regardless of the mechanism for entry, the immutable fact is that Optus has failed in its
- [State of Employment](https://mercuryit.com.au/state-of-employment/) - It seems like every other day we are waking up to news of another association, union or supporting body on the news complaining that there aren’t enough candidates in their industry. It’s hard, when there are less employees and that the remaining employees often have to pick up the difference. That can, in some cases lead
- [6 Powerful Benefits of IT Consulting and Management](https://mercuryit.com.au/6-powerful-benefits-of-it-consulting-and-management/) - In the 21st century, every business must have a strong presence online to succeed. This is true regardless of the size of your business or the industry you're in. However, with an increase in IT infrastructure and online services, it's only natural that additional help and investment is needed. That's where the benefits of IT
- [Cyber Insights with Mercury IT- September 2022](https://mercuryit.com.au/cyber-insights-with-mercuryit-september-2022/) - Welcome to Cyber Insights. In this edition we highlight callback phishing scams, share the latest security breaches and explain how phishing attacks land in your inbox! SCAM ALERT While making a phone call may seem harmless, you should always consider who's on the other end of the line. Cybercriminals can use callback phishing scams to
- [5 Things to Look For When Working with a Serviced IT Company](https://mercuryit.com.au/5-things-to-look-for-when-working-with-a-serviced-it-company/) - If you're like most business owners, you don't have the time or resources to manage your own IT department. Even the thought of hiring a full-time IT specialist on staff might seem like overkill. That's where working with a serviced IT company can help - they provide businesses with access to a range of expert
- [Cyber Insights with Mercury IT- August 2022](https://mercuryit.com.au/cyber-insights-with-mercuryit-august-2022/) - Welcome to Cyber Insights. In this edition we highlight the scam relating to WhatsApp, share the latest security breaches and provide our top cybersecurity tips for spotting a multi-vector attack. SCAM ALERT WhatsApp is an application that allows you to message and call your friends and family worldwide. However, due to a new scam, the next WhatsApp
- [Cyber Insights with Mercury IT- July 2022](https://mercuryit.com.au/cyber-insights-with-mercuryit-july-2022/) - Welcome to Cyber Insights. In this edition we highlight the scams that often surround Amazon Prime Day, share the latest security breaches and provide our top cybersecurity tips for the month. SCAM ALERT Amazon Prime Day 2022 begins today, so you might expect some Amazon deliveries soon. But unfortunately, while you may use Prime Day for
- [Cyber Insights with Mercury IT- June 2022](https://mercuryit.com.au/cyber-insights-with-mercuryit-june-2022/) - Welcome to Cyber Insights. In this edition we share a spear-phishing scam, provide an update on recent breaches and offer some tips on email security. SCAM ALERT Last month, researchers at Fortinet observed a sophisticated phishing email sent to a Hungarian diplomat. In the email, cybercriminals disguised themselves using the first and last names of an
- [E-volution – Digital Transformation’s Next Stage](https://mercuryit.com.au/e-volution-digital-transformations-next-stage/) - Unless you have been living under a rock, you will no doubt have heard the term ‘Digital Transformation’ slung around with wild abandon. It really is a term that has been overused and to some extent, its validity today is somewhat questionable. To explain what I mean, perhaps I need to digress a little. Firstly,
- [Cyber Insights with Mercury IT- May 2022](https://mercuryit.com.au/cyber-insights-with-mercuryit-may-2022/) - Welcome to Cyber Insights! In this edition we share a scam relating to Microsoft Teams, provide an update on a recent breach and elaborate on a password stealing technique know as 'Password Spraying'. LATEST SCAM Collaboration tools such as Microsoft Teams are prevalent in many businesses, and the criminals know this. Current phishing scams appear
- [Cyber Insights with Mercury IT- April 2022](https://mercuryit.com.au/cyber-insights-with-mercury-it-april-2022/) - Welcome to Cyber Insights, this month we share two security breaches carried out by 'The Lapsus$ Gang', a scam relating to Emergency Data Requests (EDR) and tips on what to do if you find a USB stick in a public place. LATEST SCAM In the United States, law enforcement agencies must obtain a court-ordered warrant or
- [Why Use Managed IT Services?](https://mercuryit.com.au/why-use-managed-it-services/) - Ok, I know, this is a pretty dry subject and at the risk of writing an article that could replace sleeping medication for insomniacs, it really is an important topic to cover—so please stay with me for a few more minutes. I am not going to go into a lengthy explanation of what Managed IT
- [Cyber Insights with Mercury IT- March 2022](https://mercuryit.com.au/cyber-insights-with-mercury-it-march-2022/) - Welcome to Cyber Insights, this month we highlight two extreme security breaches, a scam relating to the war in Ukraine and share some tips on staying safe from piggybacking (it's not what you think). LATEST SCAM The recent war in Ukraine has gathered a lot of attention. Unfortunately, cybercriminals often take advantage of world events
- [Our Top 6 Tips for Promoting Modern Workplace Productivity](https://mercuryit.com.au/what-does-your-modern-workplace-look-like/) - In a radically changed world where many workers may never go back to the office, new challenges are emerging for staff members and managers alike. Probably the biggest question surrounds how productive and safe people can be when working remotely with what Microsoft calls the Modern Workplace – and the good news is that not
- [4 Setbacks with Ineffective Technology Change Management](https://mercuryit.com.au/4-common-setbacks-with-ineffective-technology-change-management/) - Technology is advancing at an unprecedented pace, empowering businesses to accomplish more in less time. The transformations that technology has brought about in the business world are mind-boggling and with transformative change comes stress. Without a defined change management strategy in place, avoidable inconsistencies are more likely to occur and you risk disrupting essential operations
- [Cyber Insights with Mercury IT- February 2022](https://mercuryit.com.au/cyber-insights-with-mercury-it-february-2022/) - Welcome to Cyber Insights, this month we highlight a scam relating to the Winter Olympics, the latest security breach experienced by Kings Plant Barn and we shine the spotlight on what it actually means when you accept the terms of a privacy policy. The 2022 Olympic Winter Games is taking place in Beijing. With representatives
- [Change Management Basics for Technology Refreshes](https://mercuryit.com.au/change-management-basics-for-technology-refreshes/) - Once you've completed a technology audit and prioritised the order in which you'll close gaps in your infrastructure, it's critical to remember that there are actions you must take prior to implementation for change to be successful and well-received by your team. Change produces stress in technology environments and among those who implement or are
- [Cyber Insights with Mercury IT- January 2022](https://mercuryit.com.au/cyber-insights-with-mercury-it-january-2022/) - Welcome to the first edition of Cyber Insights for 2022. This month we highlight a current scam relating to Amazon, tips on staying safe from a BEC (Business Email Compromise) attack and an overview of the latest security breach experienced by Finite Recruitment. CURRENT SCAM Rumours are circulating that Amazon may create its own cryptocurrency.
- [4 Reasons Phishing is Getting More Frequent](https://mercuryit.com.au/4-reasons-phishing-is-getting-more-frequent/) - Phishing is a social engineering attack used to obtain sensitive information, such as login credentials and payment details, from users. It happens when an attacker, posing as a trusted source, dupes a victim into clicking on a malicious link or downloading a spam file sent over email, text messages, phone calls or social media. If
- [Cyber Insights with Mercury IT- December 2021](https://mercuryit.com.au/cyber-insights-with-mercury-it-december-2021/) - Welcome to the final edition of Cyber Insights for the year. This month we highlight a current scam targeting Instagram influencers and their followers, the latest breaches to hit the news and lastly some tips to help keep you safe when scanning QR codes. CURRENT SCAM An elaborate new Bitcoin scam targets Instagram influencers and
- [Tech & Cocktails Event](https://mercuryit.com.au/tech-cocktails-event/) - Mercury IT recently hosted a Tech & Cocktails Luncheon at La Costa Restaurant and Bar, Fortitude Valley as part of our new "TECH AND CONNECT" event series focused on connecting people, businesses and technology… the critical components to future growth. CONNECT: with likeminded business leaders and professionals LEARN: the latest technology trends and innovations
- [Cyber Insights with Mercury IT- November 2021](https://mercuryit.com.au/cyber-insights-with-mercury-it-november-2021/) - Welcome to Cyber Insights with Mercury IT. At this time of year , it's easy to be caught off guard and fall for a scam with Black Friday and Cyber Monday deals coming in thick and fast, view our tips to stay safe and secure. Latest breaches this month include a hacking incident and credential compromise.
- [The Ethics of Backseat Driving.....](https://mercuryit.com.au/the-ethics-of-backseat-driving/) - Welcome to our dystopian future. If the ongoing research, announcements and investment is anything to go by, one could be forgiven for thinking that any day now we might be able to hop into an autonomous vehicle, close the door and be whisked away to the destination of our choice in safety and comfort. Ok…the
- [Of Questionable Intelligence](https://mercuryit.com.au/of-questionable-intelligence/) - Take away the hype and all the excitement around artificial intelligence and you quickly begin to realise that, as a term, AI is horribly misused and misunderstood in general--and it’s largely its own fault. Lacking a clear and precise (or at least widely accepted) definition, AI is riddled with the sort of vagaries that lead
- [Helpful Tips for Working Remotely](https://mercuryit.com.au/helpful-tips-for-working-remotely/) - We understand that it is an unsettling time for both business and employees, many people are having to re-think the traditional way of work and adapt to the current, uncertain situation. The team at Mercury IT have had the ability to work remotely for a number of years and we do so on a regular
- [Cybersecurity: What Every Business Owner Should Know](https://mercuryit.com.au/what-every-business-owner-should-know/) - While organisations and workers have certainly benefitted from the advancement of technology, it has also introduced an unprecedented number of cybersecurity risks. Ransomware attacks, for example, hit businesses every 11 seconds in 2021.1 Therefore, if you want your business to grow and succeed, you must understand the realities of cybersecurity. The Reality of the Current
- [Defense in Depth (DiD): Think Like a Hacker](https://mercuryit.com.au/defense-in-depth-did-think-like-a-hacker/) - The current threat landscape is rapidly advancing, with cybercriminals constantly upgrading their toolset to break through security defenses. If you want to outsmart malicious hackers, it’s time to start thinking like them. Fend them off with various layered defense methods. This is what Defense in Depth (DiD) is all about. The National Institute of Standards and Technology (NIST) defines DiD as “The application of multiple countermeasures in a layered or stepwise manner to achieve security objectives. The
- [Mercury IT Cybersecurity Roadmap Series](https://mercuryit.com.au/mercury-it-cybersecurity-roadmap-series/) - Join Chris Haigh, Chief Information Security Officer (CISO) at Mercury IT as he provides an overview of the Mercury IT Cybersecurity Roadmap in these three short videos. Part One: An overview of level 1, Initial and Developing your Roadmap which includes technology risk assessment, tightening the basics and defence in-depth. Learn more here
- [4 Reasons Cybersecurity Attack Surfaces Are Expanding](https://mercuryit.com.au/4-reasons-cybersecurity-attack-surfaces-are-expanding/) - The COVID-19 pandemic impacted individuals and businesses all over the world in one way or another. Almost overnight, it disrupted the way people went about their daily routines and how companies operated. Amidst all the chaos, changes to the cyber landscape increased at an unprecedented pace. Some of the trends that powered these changes and
- [Cyber Insights with Mercury IT- July 2021](https://mercuryit.com.au/cyber-insights-with-mercury-it-july-2021/) - Welcome to Cyber Insights with Mercury IT. This month we focus on latest breaches, top cybersecurity tips and the impact of payment redirection scams in Australia. CURRENT SCAM Payment redirection scams cost Australian businesses $128 million in 2020 Payment redirection scams were the most financially damaging scams for Australian businesses in 2020 according to the ACCC’s
- [Do You Know Your Digital Risk?](https://mercuryit.com.au/do-you-know-your-digital-risk/) - Rapid technological advancement and rising global connectivity is reshaping the way the world is functioning. From higher productivity to improved customer satisfaction, technology has played a critical role in the growth of businesses across the world. However, the consequential bad news is that technological advancements have also made organisations increasingly vulnerable to digital risks. However,
- [Cyber Insights with Mercury IT- June 2021](https://mercuryit.com.au/cyber-insights-with-mercury-it-june-2021/) - Welcome to Cyber Insights with Mercury IT. This month we focus on latest breaches, top cyber security tips and the most recent report from SCAMWATCH illustrating the impact of scams on Australians in 2020. LATEST BREACHES: Waikato District Health Board – New Zealand Waikato District Health Board (DHB) had most of its IT services go
- [Cyber Insights with Mercury IT- February 2021](https://mercuryit.com.au/cyber-insights-with-mercury-it-february-2021/) - Welcome to the latest edition of Cyber Insights with Mercury IT. This month we highlight a popular phishing scenario and how to stay safe from this advanced attack. We also touch on the latest security breaches and cybersecurity safety tips for now and later! Read Full Cyber Insights here >> Current Scams Here’s a popular
- [Cyber Insights with Mercury IT- April 2021](https://mercuryit.com.au/cyber-insights-with-mercury-it-april-2021/) - This month in Cyber Insights we highlight payment redirection scams, latest breaches and tips for protecting your business from deepfake technology. Read full Cyber Insights here >> Current Scams Payment redirection scams cost Australian businesses $14 million Australian businesses reported over $14 million in losses to Scamwatch due to payment redirection scams last year, and average
- [Cyber Insights with Mercury IT- May 2021](https://mercuryit.com.au/cyber-insights-with-mercury-it-may-2021/) - This month in Cyber Insights we highlight SMS-based phishing attacks, known as smishing, latest breaches and as part of Privacy Awareness Week...tips for protecting you and your business online. This week is PRIVACY AWARENESS WEEK, it's a good reminder that if you aren’t protecting your personal information online, you could be sharing things you would rather keep private. Our personal
- [Top 9 IoT-Related Security Threats Businesses Face](https://mercuryit.com.au/top-9-iot-related-security-threats-businesses-face/) - The Internet of Things (IoT) is rapidly changing the technology landscape as we know it. Businesses worldwide are leveraging IoT for benefits such as seamless collaboration, access to comprehensive data and the ability to make stronger business decisions based on insights derived from substantial data. Experts estimate the total number of installed IoT-connected devices worldwide
- [Adopt Zero Trust Security for Your SMB](https://mercuryit.com.au/adopt-zero-trust-security-for-your-smb/) - With the cyberthreat landscape getting more complicated with every passing minute, cybersecurity deserves more attention than ever before. Fully trusting applications, interfaces, networks, devices, traffic and users without authentication is no longer an option. Misjudging and misplacing your trust in a malicious entity can lead to severe breaches that can damage your business. Zero Trust
- [Making Security Awareness Second Nature](https://mercuryit.com.au/making-security-awareness-second-nature/) - Your business’ security program must start with your employees and strong security policies rather than entirely depending on your IT team or the latest security solutions. You can significantly reduce the likelihood of a data breach by combining a well-drafted cybersecurity policy with comprehensive security awareness training. It is your responsibility to implement security training
- [Your Biggest Cybersecurity Risk: Your Employees](https://mercuryit.com.au/your-biggest-cybersecurity-risk-your-employees/) - Cybercriminals work round the clock to detect and exploit vulnerabilities in your business’ network for nefarious gains. The only way to counter these hackers is by deploying a robust cybersecurity posture that’s built using comprehensive security solutions. However, while you’re caught up doing this, there is a possibility you may overlook mitigating the weakest link
- [What is a Security Operations Centre?](https://mercuryit.com.au/what-is-a-security-operations-centre/) - Yesterday’s security is no match for the evolving threats and attack methods used by today’s cybercriminals. You need to build a comprehensive security defense using proactive strategies and advanced security controls to dramatically improve your security posture, enabling you to confidently protect your business-critical systems and data. Traditionally a 24/7 SOC is astronomically cost prohibitive,
- [How Bad Guys Bypass Your Email Security](https://mercuryit.com.au/how-bad-guys-bypass-your-email-security/) - How Bad Guys Bypass Your Email Security- Tips from our Partner KnowBe4 Have you ever wondered how phishing attacks get into your inbox? Most email clients, such as Outlook and Gmail, have built-in features to filter out potential threats. Additionally, it's likely that your organisation has extra security measures to help protect your work account.
- [Cyber Insights with Mercury IT- January 2021](https://mercuryit.com.au/cyber-insights-with-mercury-it-12-january-2021/) - Welcome to the latest edition of Cyber Insights with Mercury IT. This issue highlights data breaches and what to do if you think your information has been compromised. Cyber Insights Overview Watch Out for Impersonation Scams – Cybercriminals are attempting to take advantage by using the Australian Cyber Security Centre (ACSC) name to send emails to
- [Cyber Insights with Mercury IT- November 2020](https://mercuryit.com.au/cyber-insights-with-mercury-it-26-november-2020/) - Welcome to the latest edition of Cyber Insights with Mercury IT. This issue highlights online shopping scams including what to look out for so you don't get tricked and top tips on staying safe while shopping this festive season. Cyber Insights Overview Watch out for online shopping scams – Online shopping scams have increased 42% this
- [Top Ten Social Media Security Tips](https://mercuryit.com.au/top-ten-social-media-security-tips/) - Learn how to minimise risk and protect your family on social media with our top ten social media security tips!
- [Work from Home Flexibility Here to Stay](https://mercuryit.com.au/work-from-home-flexibility-here-to-stay/) - AJ Williams spoke with Alister Thomson from The Gold Coast Bulletin about how the work from home boom is providing big opportunity for Gold Coast employers to attract and retain key talent from all around the country. “It is going to give the workforce a lot more flexibility, if you don’t need to go into
- [Social Media- The Good, The Bad and The Ugly](https://mercuryit.com.au/social-media-the-good-the-bad-and-the-ugly/) - In 2020, the number of people using social media is over 3.81 billion worldwide, with the average user having 8.6 accounts on different networking sites spending 2 hours and 29 minutes on there each day. Most people have an online presence, it can make them feel more connected and involved. Users feel that they can participate in things that
- [Cyber Insights with Mercury IT- 12 November 2020](https://mercuryit.com.au/cyber-insights-with-mercury-it-12-november-2020/) - Welcome to the latest edition of Cyber Insights with Mercury IT, an informative newsletter that will keep you abreast of the latest cybersecurity tips, security breaches and assist you in staying aware of potential scams that could harm you or your business. Cyber Insights Overview Over the last two weeks the world has been hearing
- [Cyber Insights with Mercury IT- 15 October 2020](https://mercuryit.com.au/cyber-insights-with-mercury-it-15-october-2020/) - Welcome to the first edition of Cyber Insights with Mercury IT, an informative newsletter that will keep you abreast of the latest cybersecurity tips, security breaches and assist you in staying aware of potential scams that could harm you or your business. Cyber Insights Overview The COVID-19 related scams are still by far the most prevalent scams
- [The Pinnacle of Human Achievement](https://mercuryit.com.au/the-pinnacle-of-human-achievement/) - I hate wiping my bottom. I really loathe it. It is just that the concept of using a wad of fibrous tree material after you have gone to the bathroom seems ridiculous. I am not for an instant suggesting that I don’t—of course I do, I just hate the notion. And please don’t sit there and suggest water under pressure is a better option, it’s not as if you are going
- [Business Cybersecurity Risk Webinar Series](https://mercuryit.com.au/mercury-it-webinar-series-business-cybersecurity-risk/) - Mercury IT's Business Cybersecurity Risk Webinar Series is designed to help businesses understand and better manage their Cybersecurity risk. At the centre of the series is the Cybersecurity Framework developed by the National Institute of Standards and Technology (NIST). Presenter Chris Haigh, Chief Information Security Officer (CISO) at Mercury IT, has over 20+ years’ experience
- [Cyber Warning for Coast Firms](https://mercuryit.com.au/cyber-warning-for-coast-firms/) - Chris Haigh, Chief Information Security Officer for Mercury IT spoke with The Gold Coast Bulletin about the risk of cyber security as the Australian Government suffers a major attack. A clear reminder that all businesses are vulnerable, both big and small.
- ['The Future is Coming into View' Mini Webinar Series](https://mercuryit.com.au/the-future-is-coming-into-view-mini-webinar-series/) - Technology is changing the way we do business and unforeseen events can upset the plans of even the best-prepared organisation. As a leader, you know it’s vital to do more than just react. You need to stay ahead – to maximise opportunities and mitigate threats. View our mini webinar series here and get the outside
- [Spring Into The Future](https://mercuryit.com.au/spring-into-the-future/) - How Office 365 launches your business focus into the future. Now perhaps more than ever is a time for maintaining productivity wherever possible. Circumstances have changed dramatically for businesses in a very short space of time, but we are fortunate that most of us already have the tools to keep working and keep our organisations
- [Behind Closed Doors...](https://mercuryit.com.au/behind-closed-doors/) - If there is one lesson about humanity you can take away from time spent delving into the murky digital ocean of the internet it is this. Given time, access and even a small modicum of privacy and people will find a way to have sex on, in or around almost anything. In fact—take the criteria
- [Home Work Has Risks](https://mercuryit.com.au/helpful-tips-for-working-remotely-2/) - General Manager, Martin O'Riordan spoke with journalist Alister Thomson from the Gold Coast Bulletin about the impact of cyber crime and the potential risks for those now working remotely.
- [Collaboration in the Modern Workplace Event](https://mercuryit.com.au/collaboration-in-the-modern-workplace-national-event/) - Mercury IT recently presented a national sold out event “Collaboration in the Modern Workplace” with global technology leader Microsoft and premium paddock to bottle Husk Distillers. The 150 attendees learnt how to design a collaborative culture at work and teamwork without boundaries, a highlight of the event was the national Gin & Rum tasting including
- [Topgolf Cybersecurity Event](https://mercuryit.com.au/topgolfcybersecurityevent/) - Mercury IT recently hosted an event at Topgolf for Queensland Business and IT Leaders in partnership with Microsoft, Cisco and Ingram Micro. Topics covered cybersecurity trends, key insights and how to create a multi-layered approach to Cyber Defence. Most noteworthy was the expert panel including; Martin O'Riordan – General Manager and Head of Cybersecurity
- [Online Cyber Risk Assessment](https://mercuryit.com.au/online-cyber-risk-assessment-2/) - SMEs are at risk now more than ever before. Doing nothing is no longer an option. Complete our online cyber risk assessment to determine where your business is most at risk. Share these reports internally and benchmark your results with businesses of similar size and/or in similar industries.
- [BIGGEST Data Breach In History??!!](https://mercuryit.com.au/biggest-data-breach/) - Do you have a Netflix, Gmail, PayPal Account? I know I do! Over a BILLION login and password details listed on the Dark Web. Some of the file names listed mentioned Netflix, Gmail, LastFM, MySpace and PayPal. If you think that you wont be targeted by Cyber Criminals "hackers" you are wrong... Forbes Article Other
- [Is Cyber Insurance expensive?](https://mercuryit.com.au/is-cyber-insurance-expensive/) - As organisations have become increasingly dependent on technology to do business, cyber insurance has developed into one of the most important types of coverage for today's businesses to carry. Yet, cyber insurance is also one of the least understood types of cover on the market. This series will help clear up any misunderstandings you might
- [Identity Theft is not as trendy as you think...](https://mercuryit.com.au/identity-theft-not-trendy/) - As an events manager producing monthly business technology events I need to keep up with all the latest IT trends & IT New Topics... By now you would have seen the viral trend app that a lot of people are sharing on social media called "FaceApp." This is where you can take a photo and
- [Are Passwords Still Important?](https://mercuryit.com.au/passwords-still-important/) - There has been a lot written about passwords in the last few days, and the industry is trying to move people away from passwords with FIDO (Fast IDentity Online), but passwords will still be around for a while, and they are critical in protecting your data. Here are my thoughts. The latest advice from NIST
- [Identity Theft - 6 Tips](https://mercuryit.com.au/identity-theft-tips/) - “Identity theft and identity fraud are terms used to refer to all types of crime in which someone wrongfully obtains and uses another person’s personal data in some way that involves fraud or deception, typically for economic gain” Last week I was reminded of how easy it could be for criminals to misuse your identity
- [Are your credentials on the dark web?](https://mercuryit.com.au/credentials-on-dark-web/) - We go into the Dark Web so you don’t have to. How Dark Web ID Protects Your Business: Delivers the same advanced credential monitoring capabilities used by Fortune 500 companies. Connects to multiple Dark Web services, including Tor, I2P and Freenet, to search for compromised credentials, without requiring you to connect any of your software
- [A crash course in Microsoft 365 Business](https://mercuryit.com.au/microsoft-365-business-crash/) - Achieve more in your business with an integrated security, management and productivity solution — all in one.

## Pages

- [Home](https://mercuryit.com.au/) - Welcome to Mercury IT. Need support now? We’re here to help! Get in touch We’re here to help Fill out the simple form below & one of our IT experts will be in touch FacebookThis field is for validation purposes and should be left unchanged.Name*Email* Phone*MessageMessage (hidden) Δ Welcome to Mercury IT Need support now?
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- [IT Services](https://mercuryit.com.au/it-services/) - Mercury is first and foremost a service delivery organisation. Yes, of course we sell all the usual stuff: IT solutions, cloud solutions, hardware, software, security products, peripherals. The list is almost endless. In fact, our procurement team are second to none and our extraordinary buying power means that we are able to get the best
- [Cybersecurity](https://mercuryit.com.au/cybersecurity/) - Technology transforms how people and businesses connect and use information, which drives revolutionary collaboration methods. This phenomenon has seen the cyber environment become a rapidly increasing, complex network of interconnected devices, from IoT devices such as a kettle or toaster, ecommerce sites, to large corporate networks. Most cybercrime is now perpetrated by organised criminal syndicates
- [Blog](https://mercuryit.com.au/blog/) - Filter news articles Filter All Blog Cybersecurity IT Services News Podcast Update Webinar Podcast 14 Oct 2025 Tech Insights | Ransomware, MFA & AI Risks Think backups will save you from ransomware? Think again. In this episode, we uncover the truth about modern … Read post Cybersecurity 28 Sep 2025 Cyber Insights with Mercury IT-
- [FAQ's](https://mercuryit.com.au/faqs/) - IT Support Managed Services Cyber Security Cloud O365 IT Support Managed Services Cyber Security Cloud O365 Contact us today to discuss how we can help your business Reach out
- [AI Readiness Assessment](https://mercuryit.com.au/business-ai-readiness/) - Is Your Business AI Ready? AI is no longer optional—it’s a strategic imperative. Businesses that fail to govern AI responsibly risk falling behind in a rapidly evolving landscape. The Reality: 70% of employees are already using AI tools at work—often without approval. This “shadow AI” creates serious risks: data leakage, compliance breaches, and reputational harm.
- [Support Request](https://mercuryit.com.au/support-request/) - In this section, we will run through the best ways for you to get help (we call each request for help a Service Request). Whenever we talk about a Service Request Number – We are doing it to make sure we can help you as fast and efficiently as possible (a reference number is typically the fastest way to track things
- [Privacy Policy](https://mercuryit.com.au/privacy-policy/) - Privacy Policy 1. Privacy Statement 1.1. Mercury IT Pty Ltd (Mercury IT) is committed to protecting the personal information of our customers and website visitors. This policy provides information on how we collect, use, disclose and store personal information and complies with the Australian Privacy Principles (APP) and the Privacy Act 1988 (Cwlth) 1.2. Personal
- [Dental Guide Contact Page 2025](https://mercuryit.com.au/dental-guide/) - Kick-start your practice for only $4999! Includes all set up costs and hardware: 2 x Desktop computers and screens HP Colour Multi-Function Printer Managed Meraki Firewall (monthly fee) Managed Wireless AP (monthly fee) Excludes software other than operating system Contact us to learn more on 1300 668 223 or complete our form. Keep Your Practice
- [AMA contact](https://mercuryit.com.au/ama-contact/) - Keep Your Practice Safe, Trusted, and Open for Business SMB 1001 Certification for Healthcare Practices A data breach can do more than expose patient records. It can halt your ability to care for patients, damage your reputation, and lead to costly regulatory action. That is why Cyber Wardens and CyberCert have partnered to offer the
- [Microsoft Copilot](https://mercuryit.com.au/introducing-microsoft-copilot/) - Microsoft 365 Copilot is an AI assistant designed to boost productivity and creativity, helping you unlock more value to grow and manage your business. Integrated into the apps millions use daily, it combines the power of advanced AI models with the web and your business data, offering real-time intelligent assistance and enhanced collaboration for you
- [Microsoft Copilot](https://mercuryit.com.au/copilot-videos/) - Meet Microsoft Copilot https://youtu.be/45DfS4wqIyg What you can do with Microsoft Copilot https://youtu.be/ulQI8nHAf0Y Start Using Microsoft Copilot https://youtu.be/bGB41JQqiao What is a Microsoft Copilot prompt? https://youtu.be/RICfs1gDKXQ
- [ADX Brisbane](https://mercuryit.com.au/adx-brisbane-2025/) - Don't miss your chance to go in the draw for a 10.9 Inch Apple iPad (256GB Wi-Fi) 10th Gen Visit us at BOOTH 434 Mercury IT have been providing independent, quality advice tailored to businesses needs for over 18 years and have a large team of over 50 talented IT specialists across the entire dental
- [The Team](https://mercuryit.com.au/the-team/) - Meet the Team Mercury IT is what it is today as a result of our talented team of 50+ staff members. Our team includes knowledgeable IT specialists, System Engineers, Technicians and many more, all working toward one goal – providing the best support for our clients.
- [PW Test - Chat](https://mercuryit.com.au/faqs-2/)
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- [Contact - Spectrum Magazine](https://mercuryit.com.au/spectrum-magazine/) - Your customer focused IT experts Mercury IT is committed to delivering honest, independent and quality IT services to any business. Whether you need a network and IT systems overhaul, short-term assistance, additional skills to compliment your internal team or a fully outsourced IT department, Mercury IT can tailor a package to your business requirements. Services
- [ADX Sydney](https://mercuryit.com.au/adx-sydney/) - Don't miss your chance to go in the draw for a $1000 Visa Gift Card Visit us at BOOTH 813 Mercury IT have been providing independent, quality advice tailored to businesses needs for over 18 years and have a large team of over 50 talented IT specialists across the entire dental technology stack, supporting over
- [Contact Form - Medical](https://mercuryit.com.au/contact-form-medical/) - Your customer focused IT experts The modern Medical Practice is a highly evolved workplace. With digital systems now the backbone of any medical business you need an IT system that is stable, secure and simple. Our team have extensive experience across all medical equipment, systems and modalities and we can offer customised solutions to fit your
- [Sales Enquiry](https://mercuryit.com.au/sales-enquiry/) - Your customer focused IT experts Mercury IT is committed to delivering honest, independent and quality IT services to any business. Whether you need a network and IT systems overhaul, short-term assistance, additional skills to compliment your internal team or a fully outsourced IT department, Mercury IT can tailor a package to your business requirements. Services
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- [Join the team](https://mercuryit.com.au/join-the-team/) - Why Mercury IT? Mercury IT today is a result of our talented team. That is why we are passionate about supporting our people in every way possible. We provide a family-orientated environment with work-life balance, work from anywhere options and encourage ongoing personal development along with many more benefits. "Current .xt-img-icon img { width:60px
- [Medical and Health IT Support](https://mercuryit.com.au/medical-and-health-it-support/)
- [ADX Melbourne](https://mercuryit.com.au/adx-melbourne/) - Don't miss your chance to go in the draw for a 10.9 Inch iPad* Valued at $999 Drawn on completion of ADX Melbourne Visit us at BOOTH 511 Mercury IT have been providing independent, quality advice tailored to businesses needs for over 18 years and have a large team of over 50 talented IT specialists
- [AMA Conference](https://mercuryit.com.au/ama-conference/) - Visit us at BOOTH 12 Mercury IT have been providing independent, quality advice tailored to businesses needs for over 18 years and have a large team of over 50 talented IT specialists across the entire medical technology stack, supporting over 700 medical users in practices throughout Australia. Our team have extensive experience across all medical
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- [Managed IT Support](https://mercuryit.com.au/managed-it-support-for-businesses/)
- [About Us](https://mercuryit.com.au/about-us/) - Why Mercury Mercury IT has been in continuous operation since 2004 and whilst we absolutely acknowledge the past and the work and dedication of our founders, we are focused on who we are now, where we want to be in the future and how we can make our client’s achieve their objectives through technology. Who
- [Complimentary Consultation](https://mercuryit.com.au/complimentary-consultation/) - Would you like a complimentary consultation with one of our IT experts? Valued at over $250 Terms and Conditions Consultation can include Cybersecurity, Managed IT Services, Cloud Services or IT Solutions Consultation will be during business hours at a mutually agreeable time Consultation is for approximately 30 minutes
- [Videos](https://mercuryit.com.au/videos/) - 7 Mar 2022 Rise of the Machines | Are You Robot Replaceable? Join Martin O’Riordan and Andrew Corbett as they explore artificial intelligence in the workforce. As … View Video 9 Dec 2021 Cybercriminals…How they get in and how to keep them out! Cyber experts Martin O’Riordan and Chris Haigh from Mercury IT share how
- [Resources](https://mercuryit.com.au/resources/)
- [The Mercury Brand Promise](https://mercuryit.com.au/the-mercury-brand-promise/) - Mercury ITBrand Promise We create solutions to our client’s challenges using innovative and intelligent products and services We are brand agnostic and look for the right product and service to suit our client’s requirements and strategy When project deliverables have been scoped and agreed, we give you a fixed price quote for your project and
- [Sponsorships](https://mercuryit.com.au/sponsorships/) - Mercury IT are a long-time supporter of Currumbin Wildlife Sanctuary and proud sponsor of the Tasmanian Devils' Exhibit. About Currumbin Wildlife Sanctuary. In 1947, Dr Alex Griffiths opened up, what was then the Currumbin Bird Sanctuary, to the public as a small-scale lorikeet feeding display. In short order, this wonderful arena of birdlife garnered the
- [Why Mercury](https://mercuryit.com.au/why-mercury/) - Why Mercury If you spend any time looking at various IT Consultant’s and IT Service provider’s websites, you will invariably start to wonder if there really is any difference between them. On almost every IT provider’s website you will see the many variations of the same: we listen, we customise, we’re responsive, we deliver and
- [Industries](https://mercuryit.com.au/industries/) - Other Industry Sectors Transportation & Logistics Not-for-Profit Retail, Hospitality & Tourism Health & Aged Care Mining, Manufacturing, Property & Construction Legal, Financial & Professional Services Agriculture Education Technology transforms how people and businesses connect and use information, which drives revolutionary collaboration methods. This phenomenon has seen the cyber environment become a rapidly increasing, complex network
- [Events](https://mercuryit.com.au/events/) - Mercury IT partners with global technology leaders to bring you innovative events on latest IT trends & business technology topics. Through our events we showcase our knowledge, experience and partnerships to become your trusted technology advisor. The marketing and events team has experience working with over 300 events including over 50 business technology events for
- [Cloud Print Management](https://mercuryit.com.au/cloud-print-management/) - Are you tired of your print costs continuously increasing? We can help. Our Cloud Print Management solution will reduce your print cost burden allowing you to do more with less. Is there pressure on your budgets, need to do more with less? Cloud Print allows you to scan over 90 pages per minute from your
- [Contact - Old](https://mercuryit.com.au/contact-old/) - Contact us Head Office Phone07 5699 8235 1300 668 223 Fax07 5500 6646 Head Office / MailUnit 6, 14-28 Ivan Street, Arundel, QLD 4214 Emailinfo@mercuryit.com.au First name* Last name Email* Phone* Organisation* Reason for enquiry I would like more information on your servicesI have a sales enquiryOther Message Name This field is for validation purposes
- [Mercury IT](https://mercuryit.com.au/banner/) - Why Mercury IT? Since 2004 Mercury IT has been committed to delivering honest, independent and quality IT service. Mercury IT today, is a result of our talented team of technicians, administration, support, sales and management. Our life cycle service approach ensures your satisfaction through any number of stages, whether you need a network and IT
- [Referral Program](https://mercuryit.com.au/referral-program/) - Provide a referral to Mercury IT and get rewarded! Terms and Conditions A gift will be given to the referrer for the initial lead once a meeting has been set To earn $250 for a referral, the referred business must sign up as a Managed Service Client and have 10-50 employees To earn $500 for
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## FAQs

- [What is 'The Cloud'?](https://mercuryit.com.au/faq/what-is-the-cloud/) - The 'Cloud' has and continues to be a hot topic of conversation amongst both IT providers and businesses and the term 'Something as a Service' has been overused extensively. The short answer: cloud computing is simply utilising processing and storage systems that are not located within your site. The long answer: cloud computing is complex and
- [Everyone I talk to tells me I need to move to the Cloud, is that right?](https://mercuryit.com.au/faq/everyone-i-talk-to-tells-me-i-need-to-move-to-the-cloud-is-that-right/) - There are many right reasons to move services to the Cloud, doing because someone else has, is definitely not one of them. When we work with a customer we get a comprehensive understanding of their organisational objectives, their operating environment, their users and their current and future technology requirements. We then look at the best
- [What is the Notifiable Data Breaches (NDB) scheme?](https://mercuryit.com.au/faq/what-is-the-notifiable-data-breaches-ndb-scheme/) - The Privacy Amendment (Notifiable Data Breaches) Act 2017, also known as Notifiable Data Breach (NDB) legislation is an amendment to the Privacy Act 1988 that came into effect on February 22, 2018. The legislation is regulated by the Office of the Australian Information Commissioner (OAIC). The NDB scheme requires organisations covered by the Australian Privacy Act 1988 (Privacy
- [Why is everyone talking about Cyber Security?](https://mercuryit.com.au/faq/why-is-everyone-talking-about-cyber-security/) - Cyber Security is quite topical for a number of reasons: increased cyber-criminal activity, increased monetisation of stolen data, increased focus on protecting data by governments (such as the Notifiable Data Breach Scheme in Australia and the GPDR in Europe) and large corporations (such as Facebook). Cyber Security is squarely in the spotlight and for good reason, protecting
- [Can you help my business comply with the Notifiable Data Breaches (NDB) scheme?](https://mercuryit.com.au/faq/can-you-help-my-business-comply-with-the-notifiable-data-breaches-ndb-scheme/) - Yes, at Mercury IT, Cyber Security is a part of everything we do. We offer a complete range of Cyber Security services, check out our Cyber Security pages for more information here
- [Can you guarantee that my IT systems will work 100% of the time?](https://mercuryit.com.au/faq/can-you-guarantee-that-my-it-systems-will-work-100-of-the-time/) - No. In fact we can guarantee that at some point, at least some part of your IT system will break. Multi-million dollar IT budgets in multinational companies and governments, have system issues from time to time. Mercury IT's strength is our commitment to our customers and we will work tirelessly to get our customers back
- [What is a Managed Services Agreement?](https://mercuryit.com.au/faq/what-is-a-managed-services-agreement/) - The most effective engagement model is provided through an on-going monthly support agreement. This is called a Managed Service Agreement. Managed Service Agreements are tailored to the client's specific needs including requirements for out of hours, on-site support or to augment existing IT staff.
- [What is a Managed Service Provider?](https://mercuryit.com.au/faq/what-is-a-managed-service-provider/) - A Managed Service Provider is an IT company that provides services to business customers. Services include: support, consulting, cyber security, project services, advice and guidance. They become the business customer's trusted IT partner utilising skilled staff to provide cost effective and scalable services.

## The Team

- [Sami Bastow](https://mercuryit.com.au/team/sami-bastow/) - An accomplished Administration Manager, Finance and Executive Assistant with over 20 years of experience in a variety of arenas with a proven ability to initiate, nurture and extend business relationships on all levels.
- [Stephanie Burrell](https://mercuryit.com.au/team/stephanie-burrell/) - With almost 10 years of solution selling experience both Australia wide and Internationally - Stephanie brings a client focused and results driven approach to the team.
- [AJ Williams](https://mercuryit.com.au/team/aj-williams/) - AJ has over 20 years experience in IT, across Technical, Sales, Consulting and Management roles. AJ is passionate about providing outsanding customer service and the best solutions for our clients.
- [Martin O'Riordan](https://mercuryit.com.au/team/martin-oriordan/) - 20 years experience in Executive Management and Leadership roles with responsibility for Strategy, Finance, Operations, Governance and Security within both the corporate and information technology spaces.
- [Sanjeev Waghmare](https://mercuryit.com.au/team/sanjeev-waghmare/) - Sanjeev has over 9 years’ experience delivering IT support in public and private firms.
- [Neville MacAlister](https://mercuryit.com.au/team/neville-macalister/) - Over 25 years experience in Systems Engineering. Neville is able to utilise current technologies such as Hyper-V / VMware / Cloud platforms and has solid experience in maintaining and improving all aspects of the desktop and server infrastructure.
- [Chris Eksteen](https://mercuryit.com.au/team/chris-eksteen/) - Over 20 years IT services experience. Specialising in Microsoft Infrastructure and enterprise business services.
- [Tim Rae](https://mercuryit.com.au/team/tim-rae/) - Tim has extensive experience in the Education (K-12) sector, specialising in BYOD infrastructure, hardware deployments and service delivery along with 8 years experience in the Retail IT Support space, specialising in Desktop support, RF technology, Warehousing infrastructure and POS Systems. He also has experience in the MSP space , supporting SME infrastructure including the Health
- [Kevin Yi](https://mercuryit.com.au/team/kevin-yi/) - A recent IT graduate from Griffith University, Kevin is excited to be starting his professional career with Mercury IT.
- [James Heasman](https://mercuryit.com.au/team/james-heasman/) - Microsoft Specialist with 15 years’ experience following the latest emerging technologies and keeping one step ahead whilst supporting a great team of engineers.
- [Alan Foster](https://mercuryit.com.au/team/alan-foster/) - 20 years experience in IT, pc repair, network setup and diagnostics, small business solutions
- [Griffen E](https://mercuryit.com.au/team/griffen-e/) - After a successful career within Commercial Real Estate, Griffen joins us as a Junior Triage Technician. Fervent about Cyber Security, Griffen seeks to continually develop his skills and amass industry certifications.
- [Mitch Bryant](https://mercuryit.com.au/team/mitch-bryant/) - I love helping businesses solve their most painful problems through the implementation of appropriate technology solutions.As an ex-accountant with a passion for technology, I specialise in assisting SMB and mid-market companies to identify inefficiencies, vulnerabilities, and areas for cost reduction. I am committed to always sourcing the best solution for my customers and delivering honest,
- [Trent Gribble](https://mercuryit.com.au/team/trent-gribble/) - Recent University graduate with a keen interest in Networking & Security.
- [Alisha Christian](https://mercuryit.com.au/team/alisha-christian/) - 20 years marketing experience in various industries including IT, Transport, Retail and Hospitality.
- [Jessica Stafford](https://mercuryit.com.au/team/jessica-stafford/) - Over 12 years' administration experience within a corporate environment, Jess is dedicated to providing outstanding support to our clients and the team at Mercury IT.
- [Hilary Bell](https://mercuryit.com.au/team/hilary-bell/) - With over ten years' experience in accounting and administration, Hilary is committed to providing exceptional support to our clients and the team at Mercury IT.
- [Ashlee Clark](https://mercuryit.com.au/team/ashlee-clark/) - Ashlee has joined the triage team and is currently gaining knowledge and certifications in the industry.
- [Chris Haigh](https://mercuryit.com.au/team/chris-haigh/) - Over 20 years experience delivering technical security training and advising on cybersecurity strategy and implementation in Australia, Europe and South Africa.
- [Paul Walters](https://mercuryit.com.au/team/paul-walters/) - 13 years experience across education, small, medium and large multi-nationals. Background in Microsoft and extensive history with Citrix. Paul believes in finding the right people for the right job, he does this by finding the individual motivations and working with people to acheive their goals and dreams.
- [Emmanuel Mulenga](https://mercuryit.com.au/team/emmanuel-mulenga/) - I started at Mercury as an Intern and was offered a more permanent role at the end of it. I enjoy working in IT because there is a great opportunity to positively impact the community around me and beyond.
- [Andrew Corbett](https://mercuryit.com.au/team/andrew-corbett/) - Seven years experience in IT specialising in Health Services administration, support and management.
- [Corey Murtagh](https://mercuryit.com.au/team/corey-murtagh/) - 20 years experience in IT as software engineer, system administrator and technician. Focus on database development, APIs and automation.
- [Scott Winser](https://mercuryit.com.au/team/scott-winser/) - 21 Years servicing clients needs throughout the Gold Coast and Brisbane regions.
- [Sean O'Riordan](https://mercuryit.com.au/team/sean-oriordan/) - Sean started at Mercury in admin and is currently on the helpdesk going through certifications to widen his knowledge in IT.
- [Daniel Zajc](https://mercuryit.com.au/team/daniel-zajc/) - Senior manager with 10+ years extensive experience in Consulting, Technical Presales, Solution Design, Project and Account Management, with a strong focus in the medical/radiology sector.
- [Brett Thomas](https://mercuryit.com.au/team/brett-thomas/) - I have been working in IT for a number of years and have been with Mercury IT for 4 years.
- [Sally-Ann Bird](https://mercuryit.com.au/team/sally-ann-bird/) - A results focused, performance driven manager and sales leader, with broad operational exposure that underpins an impressive 15+ years experience in Australia and previous experience in the UK, US and Asia. Expert in delivering both short and long range strategies and can demonstrate an impressive profitable growth track record, whilst aligning business plans to wider

## Testimonials

- [Testimonial 2](https://mercuryit.com.au/testimonial/testimonial-2/) - Adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa
- [Testimonial 1](https://mercuryit.com.au/testimonial/testimonial-1/) - Sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia

## Partners Logo

- [HP Business Partner](https://mercuryit.com.au/partners_logo/hp-business-partner/)
- [Citrix](https://mercuryit.com.au/partners_logo/citrix/)
- [Microsoft Certified](https://mercuryit.com.au/partners_logo/microsoft-certified/)
- [HP Partner](https://mercuryit.com.au/partners_logo/hp-partner/)

## Cybersecurity

- [Cybersecurity Consulting](https://mercuryit.com.au/cyber-securities/cybersecurity-consulting/) - Cybersecurity is now at the forefront of most organisational strategic thinking. Cyber breaches pose a real and significant risk to every organisation & reputation, profitability, efficiency and in many cases to their continuing viability. Over 30% of all businesses that suffer a serious data breach are unable to recover and ultimately close down. Without effective
- [Cybersecurity Solutions](https://mercuryit.com.au/cyber-securities/cyber-security-solutions/) - Mercury IT can assist you with your current and future cybersecurity projects. Our approach is a nine step roadmap that clearly lays out where your focus and budget is best invested. There are a multitude of attack vectors to consider: Multiple technology devices Home networks Applications Different cloud deployments Shadow IT Insider Threat Human
- [Security Compliance and Governance](https://mercuryit.com.au/cyber-securities/protect-your-business-i-security-compliance-experts-brisbane/) - IT Governance & Compliance The use of ICT is intrinsic to business operations and vital to the prosperity of organisations. Ensuring your organisation is compliant with various industry and federal regulations (PCI, Sarbanes-Oxley, HIPAA, NDB) in order to keep sensitive customer data safe is becoming increasingly difficult as we work in a decentralised, mobile, app-filled world
- [Essential Eight Cybersecurity Framework](https://mercuryit.com.au/cyber-securities/essential-eight-compliance/) - Strengthen Your Cyber Defences with the ACSC’s Essential Eight The Australian Cyber Security Centre (ACSC) recommends the Essential Eight as a baseline for organisations to mitigate cybersecurity incidents. Implementing these strategies makes it significantly harder for adversaries
- [Cybersecurity Assessment](https://mercuryit.com.au/cyber-securities/security-assessment/) - A Cybersecurity Assessment is conducted to provide an informative state in time review of an organisation’s Cybersecurity environment. We use analysis tools, policy and compliance review and staff interviews to build out a structured report. This is a highly specialised Cybersecurity consulting piece and provides an organisation with the information to make an informed assessment
- [Cybersecurity Training](https://mercuryit.com.au/cyber-securities/cybersecurity-training/) - Training is one of the most important aspects of IT system management and yet is one of the least implemented items across most organisations. Training improves security efficiency, productivity and compliance. With 76%* of Cybersecurity breaches caused by human factors, Cybersecurity training is not just a nice to have, it is absolutely essential to ensure
- [Dark Web Credential Monitoring](https://mercuryit.com.au/cyber-securities/dark-web-credential-monitoring/) - Our Dark Web ID Credential Monitoring detects compromised credentials in real-time on the Dark Web and notifies you immediately when these critical assets are compromised, before they can be used for identity theft, data breaches, or other crime. Digital credentials such as usernames and passwords connect you and your employees to critical business applications, as

## IT Services

- [Collaboration and Voice solutions](https://mercuryit.com.au/it-services/it-solutions/collaboration-and-voice-solutions/) - Collaboration tools are now an integral requirement for all businesses. They provide an effective platform to enable both employees and customers to engage in a meaningful and streamlined manner. Effective collaboration tools such as Microsoft Teams, Cisco Webex Teams and Cisco Webex Meetings, provide teams with the ability to work across diverse locations, cross functionality
- [IT Support](https://mercuryit.com.au/it-services/it-support-2/) - IT Support is a fundamental part of all business IT services. We can guarantee that at some point, some part of your technology is going to break. This is due to the highly complex IT environment that organisations operate within. When networks, hardware, operating systems, applications, communication links and users all have to work seamlessly
- [IT Managed Services](https://mercuryit.com.au/it-services/it-managed-services-desktop/) - IT Managed Services is an effective way to ensure your IT best supports the smooth running of your business operations. We act as your remote helpdesk support and can assist however you need it. Fully Managed IT Services Where you have no in-house IT staff and need access to all areas of IT management.
- [IT Managed Services](https://mercuryit.com.au/it-services/it-managed-services/) - IT Managed Services is an effective way to ensure your IT best supports the smooth running of your business operations. We act as your remote helpdesk support and can assist however you need it. Fully Managed IT Services Where you have no in-house IT staff and need access to all areas of IT management.
- [Managed IT Services Sydney](https://mercuryit.com.au/it-services/managed-it-services-sydney/) - Mercury IT’s Managed IT Services in Sydney are an effective way to ensure your Sydney business IT needs are met. As part of our IT Managed Services in Sydney, you get access to an entire team of skilled experts within a cost-effective framework, allowing you to focus on your business and leave IT to your
- [Managed IT Services Gold Coast](https://mercuryit.com.au/it-services/managed-it-services-goldcoast/) - Mercury IT’s Managed IT Services are an effective way to ensure your Gold Coast business IT needs are met. As a Managed IT Services client in Gold Coast, you get access to an entire team of skilled experts within a cost-effective framework, allowing you to focus on your business, leaving your IT to a dedicated team
- [Managed IT Services Melbourne](https://mercuryit.com.au/it-services/managed-it-services-melbourne/) - Mercury IT’s Managed IT Services in Melbourne are an effective way to ensure your Melbourne business IT needs are met. In addition to our Melbourne based team, you get access to an entire team of skilled experts within a cost effective framework, allowing you to focus on your business and leave IT to your dedicated
- [Managed IT Services Brisbane](https://mercuryit.com.au/it-services/managed-it-services-brisbane/) - Mercury IT’s Managed IT Services in Brisbane are an effective way to ensure your Brisbane business IT needs are met. In addition to our Brisbane based team, you get access to an entire team of skilled experts within a cost effective framework, allowing you to focus on your business and leave IT to your dedicated
- [IT Support](https://mercuryit.com.au/it-services/it-support/) - IT Support is a fundamental part of all business IT services. We can guarantee that at some point, some part of your technology is going to break. This is due to the highly complex IT environment that organisations operate within. When networks, hardware, operating systems, applications, communication links and users all have to work seamlessly
- [IT Consulting Services](https://mercuryit.com.au/it-services/it-consulting-services/) - Consulting Services Consulting services can be provided as part of managed services, project services or standalone consulting. Consulting services include: Project Management ICT and/or Cloud Strategy IT Audits and Review Security Audits Disaster Recovery and Business Continuity planning Conducting selection and procurement processes, including tenders, RFP and RFQ processes Governance Audits Software selection, integration planning
- [IT Project Management](https://mercuryit.com.au/it-services/it-project-management/) - Mercury IT has a dedicated Project Management Office as part of their Professional Services Department. The Project Management Office (PMO) ensures all projects undertaken by Mercury IT are delivered on time, within budget and to scope. Project Management significantly increases the successful completion of your project within time, quality and cost expectations and we recommend
- [IT Solutions](https://mercuryit.com.au/it-services/it-solutions/) - About this service Mercury IT’s Professional Services team is built around our Subject Matter Experts (SME) in their respective fields including Infrastructure, Networks, Design and Implementation. They provide both project services and escalation support for our service team. We partner with some of the best vendors in the world to provide outstanding outcomes for our
- [IT Strategy and Planning](https://mercuryit.com.au/it-services/it-strategy-and-planning/) - IT Strategy and Planning is one of the most important areas of Information Technology. Designing and implementing an IT Strategy that is seamlessly aligned with the Organisational Strategy, provides the technology foundation that enables the Organisation to expand, prosper and achieves its objectives. An IT Strategy provides a comprehensive and effective technology framework to ensure
- [Other Services](https://mercuryit.com.au/it-services/it-solutions/other-services/) - You can’t be an expert at everything, so at Mercury IT we’ve developed a strong partner network to provide end-to-end IT services to our customers. Talk to us about your requirements and we can work with you and one of our selected partners to provide the solution you are looking for. Some of the other
- [Procurement](https://mercuryit.com.au/it-services/it-solutions/procurement/) - About this service: Mercury IT provides a full IT procurement service. We work with all of the largest distributers and vendors to ensure we get the best products at the best prices. From a monitor to an entire data centre refresh, our team can assist you with your requirements. We can source almost any hardware
- [Print and Scan Solutions](https://mercuryit.com.au/it-services/it-solutions/print-and-scan-solutions-draft/) - About this service Print Management Services provide greater visibility and more control of printing and imaging, saving money, boosting productivity, improving document security and reducing your environmental footprint. Often printers, scanners and copiers are overlooked, some organisations do not have a clear idea of what they spend each year for paper, ink cartridges, toners, hardware
- [Cloud Computing](https://mercuryit.com.au/it-services/it-solutions/cloud-computing/) - Cloud Computing Cloud Computing The 'Cloud' has and continues to be a hot topic of conversation amongst both IT providers and businesses and the term 'Something as a Service' has been overused extensively. Cloud computing is simply utilising processing and storage systems that are not located within your site. The reality is that cloud computing
- [Networks](https://mercuryit.com.au/it-services/it-solutions/networks/) - About this service Just like the foundation of your building, your network is the foundation of your IT environment. Often, networks are an afterthought, rather than being the first layer of a business’ IT stack. An effective, reliable, scalable and flexible network improves productivity, reduces downtime and enables growth. Data communication and connectivity is an
- [IT Infrastructure](https://mercuryit.com.au/it-services/it-solutions/it-infrastructure/) - Infrastructure Services With the emergence of cloud computing, virtualisation, and mobility, Mercury IT is well aligned with market trends and demands to create and support your IT infrastructure. We offer the technology, processes, and people needed to allow you to increase efficiencies and achieve strategic business outcomes. Our ethos is to provide the correct solutions
- [Print and Scan Solutions](https://mercuryit.com.au/it-services/it-solutions/print-and-scan-solutions/) - About this service Partnering exclusively with Lexmark Australia, we provide high quality machines that deliver performance, excellence and the reliability that your business demands. Our partnership enables us to install, service and support machines across Australia, managed by Mercury IT and serviced by Lexmark technicians. Minimal cost | Maximum efficiency | The way print should

## Industries

- [Mining, Manufacturing, Property & Construction](https://mercuryit.com.au/industries-list/mining-manufacturing-property-construction/) - Ok, so this is a pretty broad sector, and no, they are not all the same, but they do all have a common IT requirement: they need their systems to work when they need them! Designing, implementing and supporting environments that are reliable, scalable, secure and flexible, is what we do each and every day.
- [Real Estate](https://mercuryit.com.au/industries-list/real-estate-it-services/) - Managed IT Services for Real Estate Agencies In an industry that relies on online connectivity and accessing information on the fly, staying ahead of the competition requires more than a strong sales strategy. It demands robust technology infrastructure and unwavering cybersecurity measures. You need to quickly and securely share files, access data while you are
- [Legal, Financial & Professional Services](https://mercuryit.com.au/industries-list/legal-financial-professional-services/) - IT Services for Accountants, Lawyers and Professional Services Firms If Cybersecurity is not the first words spoken to a new IT provider, it needs to be! All businesses need to focus on cybersecurity, it is however, even more important within the legal, accounting and professional services sector due to the large volume of Personally Identifiable
- [Healthcare & Aged Care](https://mercuryit.com.au/industries-list/health-aged-care/) - The Health sector can be a complicated industry for IT professionals, they have their own rules, their own strange lingo, extensive security requirements and enough of their own indecipherable acronyms to leave the average IT Professional (normally thrilled at the prospect of new acronyms to add to their repertoire) gibbering in apoplectic confusion. For those
- [Other Industry Sectors](https://mercuryit.com.au/industries-list/other-industry-sectors/) - So your industry is not listed? Why? Well to be frank, there are just too many to list! This does not mean that your industry is not important, in fact it is the opposite. Your business is important to us and we love nothing more than helping businesses prosper through technology. All businesses have a
- [Transportation & Logistics](https://mercuryit.com.au/industries-list/transportation-logistics/) - Road Transport and Logistics quite literally keep Australia moving. Manifests, warehouse management, passenger data, GPS systems, scheduling, tracking, reporting and analytics are just a few of the key areas where IT is an embedded component within the Transport and Logistics world. At Mercury IT, we have a number of clients within the passenger transport, warehousing,
- [Not-for-Profit](https://mercuryit.com.au/industries-list/not-for-profit/) - Not only are Not-for-Profit organisations essential to our community, they achieve a lot, with a little. To ensure that the maximum benefit is available for the beneficiaries of the services, budgets for items such as IT are always tight. This creates significant challenges within the IT space for NFP’s and Mercury has extensive experience helping
- [Retail, Hospitality & Tourism](https://mercuryit.com.au/industries-list/retail-hospitality-tourism/) - At Mercury IT, our diverse customer portfolio includes national retail chains, local retailers, online retailers, hotels and tourism operators. Point of Sale (POS), integrated backend systems for accounting and stock control and customer Wi-Fi are just a few of the requirements that this sector have a significant reliance upon. After-hours support is also a key
- [Agriculture](https://mercuryit.com.au/industries-list/agriculture/) - Increasingly, agricultural businesses are utilising technology to improve production, forecasting and efficiency. Robotics, drones and machine learning analytics are becoming integral components of a modern agriculture business. Development in this space is changing so rapidly, it can be a real challenge to keep up with the possibilities. Working with a technology partner like Mercury IT
- [Education](https://mercuryit.com.au/industries-list/education/) - It goes without saying that education is the cornerstone of a modern Australia and is a growing industry in itself. From the foundations of early childhood learning, through the important formative development years of primary and secondary schooling and the summative capstone of tertiary education, technology is an integral part of the education experience. Collabortive

## Tech Documents

- [Document Sample 3](https://mercuryit.com.au/tech-document/document-sample-1-2-2/)
- [Document Sample 2](https://mercuryit.com.au/tech-document/document-sample-1-2/)
- [Document Sample 1](https://mercuryit.com.au/tech-document/document-sample-1/)

## Events

- [AI Readiness: A Boardroom Briefing](https://mercuryit.com.au/event-list/ai-readiness-a-boardroom-briefing/)

## Videos

- [AI Readiness- A Boardroom Briefing](https://mercuryit.com.au/video/ai-readiness-a-boardroom-briefing/) - Did you know that 70% of employees are already using AI tools at work—often without approval? This growing trend of “shadow AI” poses serious risks, including data leakage, compliance breaches, and reputational harm. Yet, AI is also becoming a powerful driver for efficiency, productivity, and competitive advantage.
- [Why Software Updates Are MORE Important Than You Think!](https://mercuryit.com.au/video/why-software-updates-are-more-important-than-you-think/) - Keeping your devices up-to-date isn’t just about getting the latest features—it’s about staying protected. Software updates often include critical security patches that fix vulnerabilities hackers can exploit. Delaying or ignoring them leaves your devices and data at risk.
- [Phishing Attacks are on the Rise!](https://mercuryit.com.au/video/phishing-attacks-are-on-the-rise/) - Phishing attacks are on the rise, and staying ahead of them can be challenging for any business. Chief Information Security Officer, Chris Haigh, simplifies it all in this quick video—an essential watch for anyone looking to strengthen their cybersecurity and avoid phishing attacks!
- [The True Cost of a Cyber Attack | Preparing for Resilience](https://mercuryit.com.au/video/the-true-cost-of-a-cyber-attack/) - Ever wondered how your business would cope with a cyber-attack? How much would it cost, how many days would you be down, what are the legal ramifications, and not to mention reputation damage? Join our experts, Martin O’Riordan, Head of Cybersecurity and Chris Haigh, Chief Information Security Officer as they run through a real-life
- [Rise of the Machines | Are You Robot Replaceable?](https://mercuryit.com.au/video/rise-of-the-machines-are-you-robot-replaceable/) - Join Martin O'Riordan and Andrew Corbett as they explore artificial intelligence in the workforce. As the pandemic enveloped the world over the last two years, businesses increasingly turned to automation to address rapidly changing conditions. The drive to replace humans with machinery continues to accelerate as companies struggle to avoid workplace infections of COVID-19 and
- [The Future of Work | On-Demand Webinar](https://mercuryit.com.au/video/the-future-of-work/) - What will the workplace look like post COVID-19? If you are not incorporating flexible hybrid working conditions as part of your long-term strategy, your business may not be as resilient in the future. Remote work is here to stay, your business needs to be able to adapt and provide flexibility to survive. Join our experts
- [Cybersecurity Roadmap | Webinar](https://mercuryit.com.au/video/cybersecurity-roadmap/) - Join cybersecurity experts Martin O'Riordan and Chris Haigh from Mercury IT as they explain the elements of the cybersecurity roadmap and how this could help your business avoid future cyber attacks.
- [Ransomware, Our New Normal  | Webinar](https://mercuryit.com.au/video/ransomware-our-new-normal-webinar/) - Join cybersecurity experts Martin O'Riordan and Chris Haigh from Mercury IT as they share real life examples of Ransomware. Learn how these attacks happened and what you can do to avoid a ransomware attack on your business - this webinar could save you millions.
- [Let's Talk Scams | Webinar](https://mercuryit.com.au/video/lets-talk-scams/) - Mercury IT are pleased to partner with Scamwatch for Scam Awareness Week. We recognise how widespread and serious scams can be, often with long-lasting effects on the individual or business involved. We are committed to helping raise awareness as part of the Scamwatch initiative and hope that everyone will gain some knowledge about what to
- [Cybercriminals...How they get in and how to keep them out!](https://mercuryit.com.au/video/cybercriminals-how-they-get-in/) - Cyber experts Martin O'Riordan and Chris Haigh from Mercury IT share how cybercriminals can infiltrate your business, the ease in which they can access your information and a few simple steps you can take to keep the bad guys out!
- [Social Media-The Good, The Bad & The Ugly](https://mercuryit.com.au/video/social-media-the-good-the-bad-and-the-ugly/) - This event is to help educate our community and businesses about cyber hygiene and how to control your information in an online world. Join Martin O'Riordan and Chris Haigh from Mercury IT as they navigate the complexity of social media and share with you how to minimise risk and keep your family safe.
- [Cisco Meraki Wireless Cloud Managed Security Cameras](https://mercuryit.com.au/video/how-wireless-cloud-managed-security-cameras-work/) - Learn about the ways in which the Meraki Camera as a Sensor can provide a source of actionable data for businesses, directly through the Meraki dashboard and via API. Presented on the 10th of June 2019 by George Bentinck, Product Manager at Cisco Meraki. If you are wondering why he is wearing a hat? George
- [The Modern Workplace: Microsoft Teams Background Blur](https://mercuryit.com.au/video/background-blurmicrosoft-teams/) - Sometimes working from “anywhere” is less than ideal. So, now you can blur your background in Microsoft Teams. It keeps your team focused on the conversation, not the cat doing parkour behind you.
- [Microsoft Teams customer success stories: Best-in-class](https://mercuryit.com.au/video/introducing-microsoft-teams/) - Introducing Microsoft Teams, the chat-based workspace in Office 365. When teams have a dedicated place designed to help them be more effective together, there's no limit to what they can achieve.
- [Work Smart, Stay Safe Cybersecurity Webinar](https://mercuryit.com.au/video/work-smart-stay-safe-webinar/) - Join Chris Haigh, Chief Information Security Officer (CISO) at Mercury IT, to learn 7 ways to improve your Cybersecurity while working remotely…these cost-free tips will assist you in staying secure online.
- [Meet Microsoft Teams - 13million daily users and growing](https://mercuryit.com.au/video/meet-microsoft-teams/) - Microsoft Teams is the new chat-based workspace in Office 365. It’s designed to empower every team to achieve more by letting them collaborate in their own unique way. It is the fastest growing business application with 13 million daily users.
- [Reduce Business Costs to Survive | On-Demand Webinar](https://mercuryit.com.au/video/reduce-business-costs-to-survive/) - This event looked at how outsourcing your IT can actually help reduce and streamline costs without impacting business operations. Join Martin O'Riordan, Mercury IT and Tim Wakeham, KINETIC as they discuss the benefits of outsourcing and how it can help your business in these uncertain times.
- [Business Cybersecurity Risk Webinar Series-Part 5- RECOVER](https://mercuryit.com.au/video/business-cybersecurity-risk-webinar-series-part-5-recover/) - Discover how the RECOVER function identifies appropriate activities to maintain plans for resilience and to restore any capabilities or services that were impaired due to a cybersecurity incident. Join Chris Haigh, CISO at Mercury IT and Frank Briguglio, CISSP, Public Sector Identity Governance Strategist at SailPoint to learn about recovery planning, communications and improvements.
- [Business Cybersecurity Risk Webinar Series-Part 4- RESPOND](https://mercuryit.com.au/video/business-cybersecurity-risk-webinar-series-part-4-respond/) - Discover how the RESPOND function assists in outlining the appropriate actions to take regarding a detected cybersecurity incident, whilst also supporting the ability to contain the impact of a potential threat. Join Chris Haigh, CISO at Mercury IT and Martin O'Riordan, General Manager and Head of Cybersecurity at Mercury IT to learn more.
- [Business Cybersecurity Risk Webinar Series-Part 3- DETECT](https://mercuryit.com.au/video/business-cybersecurity-risk-webinar-series-part-3-detect-2/) - Discover how the DETECT function defines the appropriate activities to help identify the occurrence of a cybersecurity event and also enable timely discovery. Join Chris Haigh, CISO at Mercury IT and guest speaker Matt Carling. Architect, Security and Trust Organisation, Cisco to learn more about the three main elements of detecting risk in your business.
- [Business Cybersecurity Risk Webinar Series-Part 2- PROTECT](https://mercuryit.com.au/video/business-cybersecurity-risk-webinar-series-part-2-protect/) - Discover how the PROTECT function helps support the ability to limit or contain the impact of a potential cybersecurity event. Join Chris from Mercury IT and Jacqueline from KnowBe4 to learn more about cybersecurity awareness education for your team to help them with their duties and responsibilities consistent with related policies, procedures, and agreements.
- [Business Cybersecurity Risk Webinar Series- Part 1- IDENTIFY](https://mercuryit.com.au/video/business-cybersecurity-risk-webinar-series-part-1-identify/) - Join Chris and Philip to discover how the IDENTIFY function assists in developing an organisational understanding for managing cybersecurity risk to systems, people, assets, data, and capabilities. Check out the recording and learn more about: Asset Management, Business Environment, Governance, Risk Management and Risk Management Strategy.
- [Set Up Multi-Factor Authorisation for Microsoft 365 Business](https://mercuryit.com.au/video/multi-factor-authentication-in-microsoft-365-business/) - Multi-factor authentication provides more security for your business. Follow these steps to set it up.
- [The Modern Worker Webinar with Cisco Meraki](https://mercuryit.com.au/video/the-modern-worker-webinar/) - Mercury IT have partnered with global technology leader Cisco Meraki to bring you this informative, relatable business technology webinar on 'The Modern Worker'. Learn how to work anywhere with technology and create the ultimate workplace flexibility.
- [Is Your Future Secure Webinar](https://mercuryit.com.au/video/is-your-future-secure/) - 'Is Your Future Secure' presented by James Heasman is the final webinar of our 4 Part Mini Webinar Series covering the future of business technology. James discusses how to help keep your business secure by enabling advanced safety features in Microsoft 365, this intelligent security helps proactively protect your employees, your data and customer information.
- [Power Up Your Business With BI Webinar](https://mercuryit.com.au/video/power-up-your-business-with-bi/) - 'Power Up Your Business With BI' presented by Martin O'Riordan is Part 3 of our 4 Part Mini Webinar Series covering the future of business technology. In this webinar Martin will explain how to create a data-driven culture with business intelligence helping enable everyone at every level of your organisation make confident decisions.
- [Streamline Your Workflow Webinar](https://mercuryit.com.au/video/streamline-your-workflow/) - 'Streamline Your Workflow' presented by Paul Walters is Part 2 of our 4 Part Mini Webinar Series covering the future of business technology. In this webinar Paul will explain how to boost productivity, quickly and securely automate, put intelligent workflows to work and help your team become as efficient as possible.
- [Collaboration in Tomorrow's World Webinar](https://mercuryit.com.au/video/collaboration-in-tomorrows-world/) - 'Collaboration in Tomorrow's World' presented by Andrew Corbett is Part 1 of our 4 Part Mini Webinar Series covering the future of business technology. In this webinar Andrew demonstrates how to effectively integrate Microsoft tools to assist you with training your team remotely.
- [Remote Digital Pedagogy with Microsoft](https://mercuryit.com.au/video/remote-digital-pedagogy-with-microsoft/) - This webinar provides tips to educators and education sector administrators on how to effectively deliver digital pedagogy and utilise technology to create a safe and effective remote learning environment. Learn tips from Microsoft’s leading Technology Strategist in Education on how to create an integrated, connected, engaged and authentic digital classroom experience.
- [What is Microsoft 365?](https://mercuryit.com.au/video/office-365/) - Empower your employees with the tools they need to collaborate efficiently, communicate on the go, and access files with ease. Run your business with Microsoft's must-have Business Apps, allowing you to manage bookkeeping, customer scheduling, referrals and more.
- [Teamwork without boundaries: Microsoft Surface Hub 2S](https://mercuryit.com.au/video/introducing-microsoft-teams-2/) - Experience teamwork without boundaries with new Surface Hub 2S, a modern, all-in-one collaborative canvas and meetings platform that brings the power of Windows 10 to teams. It’s, light, thin, and easy to integrate into any work space. Wherever your teams go, Surface Hub 2S can go too. https://www.youtube.com/watch?v=iWVwhC_8aLY
- [Cisco Meraki Wireless Cloud Managed Smart Cameras](https://mercuryit.com.au/video/cloud-managed-smart-cameras/) - Cisco Meraki MV12 Wireless Enterprise-Grade Security cameras are impossibly simple to deploy, configure and manage. MV provides reliable security and valuable business insights to organisations of any scale.
- [Duo vs. Traditional Two-Factor Authentication](https://mercuryit.com.au/video/two-factor-authentication/) - For organisations of all sizes that need to protect sensitive data at scale, Duo’s trusted access solution is a user-centric zero-trust security platform for all users, all devices and all applications.

## Locations

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- [Perth Head Office](https://mercuryit.com.au/location/perth-head-office/)
- [Sydney Head Office](https://mercuryit.com.au/location/sydney-head-office/)
- [Gold Coast Head Office](https://mercuryit.com.au/location/gold-coast-head-office/)

## Categories

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## Tags

- [Tag 1](https://mercuryit.com.au/tag/tag-1/)
- [Tag 2](https://mercuryit.com.au/tag/tag-2/)
- [Blog](https://mercuryit.com.au/tag/blog/)
- [news](https://mercuryit.com.au/tag/news/)
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## FAQ Categories

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