Mercury IT provides rapid incident response for businesses across Australia. Our security team begins remote triage within one hour of notification, containing the threat and assessing the scope of the incident. For Gold Coast and Brisbane clients, on-site response is available within four hours for critical incidents. Sydney and Melbourne clients receive on-site support within 24 hours when required. We follow established incident response procedures including containment, eradication, recovery, and post-incident reporting required for notifiable data breaches under Australian law.